Comments on: Abbey normal customer service http://www.theliberati.net/quaequamblog/2008/05/27/abbey-normal-customer-service/ “ferocity with a purpose” Sat, 13 Mar 2010 20:30:54 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: Abbey Victim http://www.theliberati.net/quaequamblog/2008/05/27/abbey-normal-customer-service/comment-page-1/#comment-216575 Abbey Victim Sun, 25 Oct 2009 12:52:50 +0000 http://www.theliberati.net/quaequamblog/2008/05/27/abbey-normal-customer-service/#comment-216575 Oh so familiar. I've been battling to be treated as a human being by this disgraceful excuse for a bank since June 2009, when it came to my attention that they had 'mislaid' a £3,500 ISA I'd been stupid enough to transfer-in in April 2008. To this day (in so far as I can get any response from them at all), they maintain that they never received the transfer – even though the building society which sent it to them has provided me with a copy of their cheque, made out to “Abbey National plc Re: [My Name]”, which was cashed in June 2008. I've been through the usual channels – the useless “Customer Service” department, the obstructive Complaints department, and the Ombudsman (who's still looking into it). Now I'm obliged to devote my spare time to writing to the national media and posting comments on every relevant forum I can find. Basically, Abbey don't give a stuff. Your money would be safer under the doormat. I do hope you get this sorted soon. Oh so familiar. I’ve been battling to be treated as a human being by this disgraceful excuse for a bank since June 2009, when it came to my attention that they had ‘mislaid’ a £3,500 ISA I’d been stupid enough to transfer-in in April 2008. To this day (in so far as I can get any response from them at all), they maintain that they never received the transfer – even though the building society which sent it to them has provided me with a copy of their cheque, made out to “Abbey National plc Re: [My Name]”, which was cashed in June 2008.
I’ve been through the usual channels – the useless “Customer Service” department, the obstructive Complaints department, and the Ombudsman (who’s still looking into it). Now I’m obliged to devote my spare time to writing to the national media and posting comments on every relevant forum I can find.
Basically, Abbey don’t give a stuff. Your money would be safer under the doormat.
I do hope you get this sorted soon.

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