The Brilliant Line

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In response to a query about the likely quality of service of the Northern Line today, we were told to phone the next day to find out how “brilliant” it is going to be.

I like to think she was being sarcastic and sympathising with how lousy the line generally is. But a part of me wonders if Transport for London’s new policy is to describe the quality of service in terms of “brilliance,” in a hope that we’ll somehow not realise that it’s slowly getting worse.

1 thought on “The Brilliant Line

  1. Yes. Sounds almost as irritating as all those signs they put up telling us that the service on such and such a line is ‘Good’, when they actually mean ‘barely adequate’.

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