In response to a query about the likely quality of service of the Northern Line today, we were told to phone the next day to find out how “brilliant” it is going to be.
I like to think she was being sarcastic and sympathising with how lousy the line generally is. But a part of me wonders if Transport for London’s new policy is to describe the quality of service in terms of “brilliance,” in a hope that we’ll somehow not realise that it’s slowly getting worse.
Yes. Sounds almost as irritating as all those signs they put up telling us that the service on such and such a line is ‘Good’, when they actually mean ‘barely adequate’.